Charlotte-based. Water heater specialists serving Shelby + China Grove. Text 650-669-6890 Call 980-447-0919
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GAS TANKS

Gas Water Heater Not Working

A gas water heater that will not heat is often a pilot or electronic-ignition failure, a thermocouple, a gas-control valve, or a venting/combustion-air problem. If you smell gas, see soot, or a CO alarm sounds, leave the home. Do not keep clicking the igniter.

Immediate safety: Gas odor or CO alarm: leave and call 911 or the utility. Water on electrical parts: do not touch the unit. Continuous hot discharge: never cap the T&P pipe.
PUBLISHED INSTALLED PRICING

Real installed numbers—not an uninstalled tank.

50-GAL ELECTRIC

$1,349 + tax

Confirmed standard replacement.

See 50-gal →

Expansion tank from $149. Extra piping from $199. Code, attic, leak damage and relocation are approved in writing. We do not promise 24/7 coverage.

Pilot, igniter and flame color

A healthy gas flame is mostly blue. Yellow flame, rolling flame or soot means incomplete combustion. That is a shut-down and service condition, not a “relight it one more time” task.

Venting and combustion air

Blocked vents, nested animals, or tight closets without enough air will shut a modern control down or produce CO. Attic and closet gas tanks in Charlotte houses need this check before we quote a simple swap.

Replacement path

Gas installed pricing starts from $1,449 + tax for a qualifying 40-gallon like-for-like job. Flex-line, shutoff, vent and combustion-air corrections are extra and written before work.

Pilot, thermocouple and control “repair cost”

A thermocouple or igniter on a newer sound tank can be worth repairing. A failing gas-control valve on a 12-year unit usually loses to replacement. Status lights and blink codes need the model booklet—not a generic YouTube reset. Gas odor still means leave first.

Questions grouped on this page

Related searches are answered here instead of creating one URL per question.

Why is my water heater pilot light out? +

A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.

Why won't my water heater pilot light? +

A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.

Why does my water heater pilot light keep going out? +

A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.

How do I relight a gas water heater pilot safely? +

A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.

Why won't my gas water heater burner ignite? +

Text 650-669-6890 or call 980-447-0919 with photos so SAFE can match a published package or list extras in writing.

Why is the burner on but I still have no hot water? +

Start with fuel type. Electric: breaker, high-limit, elements. Gas: pilot, ignition, valve, vent. If the breaker trips again or you smell gas, stop. SAFE diagnoses or quotes replacement from photos.

Why is my water heater igniter clicking but not lighting? +

Text 650-669-6890 or call 980-447-0919 with photos so SAFE can match a published package or list extras in writing.

How do I know if my water heater thermocouple is bad? +

A gas tank that will not heat is often pilot/ignition, thermocouple, gas control or venting. If you smell gas or see soot, stop and evacuate. Gas installs start from $1,449 + tax like-for-like.

PHOTO REVIEW

Show us the water heater you have.

Address, fuel, size and clear photos. We confirm the standard package or the extras.

Text 650-669-6890 Call 980-447-0919 Photo quote form